JTEKT Remote Care
Stores big data for customer support analysis.
The system utilizes information loaded into JTEKT's private cloud such as monitoring of machine status, diagnosis of equipment, data cleansing, data analysis, maintenance history, and more.
In collaboration with a customer service team, JTEKT RemoteCare connects customers' equipment and supports diagnosis of faults through symptom analysis on the equipment side, preventative maintenance and information-sharing.